Shipping Policy
Brightleaf Workshop LLC (“Brightleaf Workshop,” “we,” “us,” or “our”)
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1. Order Processing Time
All orders are handmade or hand‑finished with care.
Processing times may vary depending on product type, order volume, and seasonal demand.
Typical processing times:
• Ready‑to‑ship items: 2–4 business days
• Made‑to‑order items: 5–10 business days
• Custom or personalized items: 7–14 business days
Processing time does not include shipping transit time.
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2. Shipping Methods & Delivery Estimates
We ship orders using trusted carriers such as USPS, UPS, or FedEx.
Delivery estimates are provided at checkout and may vary based on your location and chosen shipping method.
Estimated transit times:
• Domestic (U.S.): 3–7 business days
• International: 2–6 weeks, depending on customs and regional postal services
Delivery times are not guaranteed and may be affected by weather, carrier delays, or other unforeseen circumstances.
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3. Shipping Rates
Shipping rates are calculated at checkout based on:
• Package weight
• Destination
• Selected shipping method
Occasionally, promotional free‑shipping offers may apply.
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4. Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number (when available).
Tracking updates are managed by the carrier and may take 24–48 hours to appear.
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5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address:
• You may choose to have it reshipped (additional shipping charges apply)
• Or request a refund for the product cost (shipping fees are non‑refundable)
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6. Lost, Delayed, or Damaged Packages
While we do our best to ensure safe delivery, once a package is handed to the carrier, delays or issues may occur.
Lost or delayed packages:
Please contact the carrier first using your tracking number. If additional help is needed, reach out to us.
Damaged packages:
If your order arrives damaged, contact us within 7 days with photos of the packaging and item so we can assist with a replacement or solution.
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7. International Shipping
International customers are responsible for:
• Customs fees
• Import taxes
• Duties
• Any additional charges imposed by their country
These fees are not included in product or shipping prices.
We are not responsible for delays caused by customs processing.
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8. Returns & Exchanges
For information on returns, refunds, or exchanges, please see our Return & Refund Policy.
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9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
The “Effective Date” will reflect the latest revision.
Continued use of the website indicates acceptance of updated terms.
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10. Contact Us
If you have questions about shipping, please contact:
Brightleaf Workshop LLC